HOW CAN I PURCHASE A BOAT, BOAT KIT, OR ACCESSORIES FROM MARCO POLO BOATS?

Marco Polo Boats sells directly from its website www.marcopoloboats.com. We accept PayPal payments only. You do not have to have a PayPal account to pay via PayPal.com.

Payment must be received before your boat or accessory is shipped.

IS MY INFORMATION PRIVATE AND SECURE?

None of your information will be shared with any other business not involved in delivering the boat to you. Your online payment information is secure through PayPal’s system.

IS SALES TAX CHARGED?

MarcoPoloBoats.com is headquartered in Michigan and must collect 6% sales tax from customers residing in Michigan. If you reside in another state, province, or country, it is up to you to comply with local applicable sales or use tax regulations.

WHAT IF I CHANGE MY MIND AFTER I ORDER?

Orders may be cancelled without penalty within 24 hours. Cancellations accepted after this period will incur a cancellation charge and possibly a factory restocking fee.

WHAT ABOUT DELIVERY?

Hullz and most accessories purchased on our website are delivered via FedEx Ground unless otherwise specified by you.

Delivery charges on some, but not all items, are in addition to the price of the boat or accessories. Please refer to the Order Form pages for costs to your location.

WHAT DO I DO IF I HAVE A MISSING OR DAMAGED PART?

At the time your purchase is prepared for shipping, a signed check list of all components is placed in the boat or item purchased. If a part is missing or is damaged, please send an e-mail to customerservice@marcopoloboats.com.

WHAT SHOULD I DO IF MY BOAT IS DAMAGED WHEN IT ARRIVES?

It is very important that you inspect your boat or component thoroughly when it arrives. If you see any damage, describe it in writing on all copies of the bill of laden before the driver leaves. Likewise note if any components listed did not arrive. If possible take pictures, and send them via e-mail so we can have a complete damage report on file.

If there is extensive damage to your boat or item, such as a hole from a fork lift, reject the delivery and notify Marco Polo Boats. A replacement boat will be sent to you.

You must note in writing on the bill of laden all and any damage to the boat or missing components at the time of delivery. Once you accept the boat the delivery service is relieved of responsibility.

DOES THIS BOAT NEED TO BE REGISTERED?

Most governments require boats to be registered, and there are laws and safety procedures you must follow. In the United States, the National Marine Manufacturers Association website has the answers: http://www.discoverboating.com/legal/

If you have purchased a Hullz kit, the U.S. Coast Guard does not require MPB to assign a hull identification number (HIN), since you will be the actual builder of the boat. The state in which you plan to register the boat will require and issue a HIN when you have completed your boat. Contact your Secretary of State, Department of Natural Resources, or the like.

See http://www.boatsafe.com/nauticalknowhow/hin.htm,  http://www.boatdesign.net/forums/powerboats/how-register-homemade-boat-26686.html, and http://newboatbuilders.com/pages/hin.html

WHAT WAS I THINKING?

Marco Polo Boats is confident that you will enjoy the style, workmanship, and fun of our boats and assemblies. If, however, you think you chose the wrong item for your needs, you may return the undamaged boat or assembly within seven days for a 15% restocking fee plus freight costs. E-mail customerservice@marcopoloboats.com within 7 days of delivery and arrangements will be made.